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Stakeholder dialogue

Two way

Stakeholder dialogue is a tool to engage with people and organisations in your ecosystem.

Dialogue is about communicating in a way (thus, two way) that takes the views of others seriously. Listen, summarize and keep asking questions.

So, it is designed to receive and exchange information about opinions of stakeholders that have an interest in the activities of your company and that can be affected by the decisions you make.

Receive first

Dialogue starts with listening and acknowledging what others have to say.

Dialogue does not mean that you have to involve stakeholders in every decision you make or that you should agree with all of their views or meet their requests.

However, it does require taking their views seriously and giving feedback on how you took those views into account when making an important decision.

Examples of dialogue

There are many forms of stakeholder dialogue and there is not a ‘one size fits all’ approach. Some examples are:

  • round tables;
  • private meetings;
  • co-creation;
  • panels;
  • surveys;
  • reporting.
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